Effective Date: February 11, 2026
These Terms of Service ("Terms") govern your access to and use of the PrintHQ platform, including the website at printhq.io, the application at app.printhq.io, and all related services (collectively, the "Service"), operated by PrintHQ ("we," "our," or "us").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
You must be at least 13 years of age (or 16 in the European Economic Area) to use the Service. By using PrintHQ, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
PrintHQ offers multiple subscription tiers: Free, Personal, and Commercial. Each tier provides different feature limits and capabilities as described on the Service.
We may offer free trials for paid plans. At the end of the trial period, you will be automatically charged for the selected plan unless you cancel before the trial ends.
If you downgrade to a lower tier and your usage exceeds the limits of the new tier (e.g., more printers or filaments than allowed), your existing data will be preserved but you may not be able to add new items until you are within the tier limits.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You retain full ownership of all data and content you upload to the Service ("User Content"), including printer configurations, filament inventory, print logs, project data, uploaded files, and AI conversations. We do not claim ownership of your User Content.
By uploading User Content, you grant us a limited, non-exclusive license to store, process, and display your User Content solely for the purpose of providing and improving the Service. This license terminates when you delete your content or your account.
You are solely responsible for the User Content you upload. You represent and warrant that you have all necessary rights to upload and use such content, and that your content does not infringe upon the intellectual property rights of any third party.
You may export your data at any time using the export features provided within the Service. We are committed to ensuring you can take your data with you if you choose to leave.
While we maintain regular backups, you are encouraged to maintain your own copies of important data. We are not liable for data loss beyond commercially reasonable backup and recovery efforts.
The Service, including its design, interface, code, graphics, logos, and documentation, is owned by PrintHQ and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.
"PrintHQ" and the PrintHQ logo are trademarks of PrintHQ. You may not use our trademarks without prior written consent, except as necessary to refer to our Service in an accurate, non-misleading manner.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Service without obligation to you.
The Service integrates with third-party services including:
Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.
You may terminate your account at any time by contacting us through the Service. Upon termination, your data will be deleted in accordance with our Privacy Policy.
We may suspend or terminate your access to the Service, with or without notice, if:
In the case of termination for Terms violations, we may delete your data immediately. In other cases, we will provide reasonable notice and an opportunity to export your data.
Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will continue in effect.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRINTHQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless PrintHQ and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Before filing any formal legal action, you agree to first contact us through the Service to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days of receiving notice.
These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
Any dispute that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property rights or unauthorized access to the Service.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify users of material changes. We are not liable for any modification, suspension, or discontinuation of the Service.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service with a new effective date and, where appropriate, by email notification. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
If you have questions about these Terms of Service, please reach out to us through our Discord community or through the Service.